Frequently Asked Questions
Everything you need to know about Power Plate performance and service.
How long does shipping take for heavy equipment?
Standard shipping for our vibration plates typically takes 5-7 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is the return policy for Power Plate products?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Do you offer professional installation services?
Yes, for our commercial-grade models, we offer white-glove delivery and professional assembly services to ensure your equipment is calibrated correctly.
What kind of warranty comes with my purchase?
All Power Plate units come with a comprehensive manufacturer's warranty covering parts for 2 years and labor for 1 year from the date of purchase.
Are there financing options available?
We partner with several financing providers to offer flexible monthly payment plans. You can select your preferred financing option during the checkout process.
How do I maintain my vibration plate?
Maintenance is minimal. We recommend wiping down the surface with a non-abrasive damp cloth after each use and checking the power cord periodically for any wear.